Once the orders have been received by the client, he has a maximum period of 14 days to return any product with which he is not satisfied. The return shipping costs in the case of disagreement will be borne by the buyer. In the event that a product arrives defective or damaged, the return postage and replacement will be borne by Alea Gestión y Representaciones, S.L. but must be notified within 24 hours of receipt. On the other hand, for the return to be accepted, you must first contact Alea Gestión y Representaciones, S.L. and request a form for that purpose. For the return of the money or the change of the product to be effective, it is necessary that the return of the product is made with the original packaging, as well as with each and every one of the accessories and manuals if any. Once the returned product has been received, it will be checked to proceed later with the return of the money or exchange. In the case of not receiving the returned product in optimal conditions or lacking any of the accessories or manuals (if applicable), the company reserves the right to accept the returned product or not, being the protocol required to contact the client to inform them about it .